Cancellation and Return Policy

 

## Return Policy

 

At Saya, we handle returns only for damaged or defective items.

 

### Initiating Return Requests

 

Customers are required to initiate return requests within 24-48 hours of receiving their products by contacting our customer care department via email or phone. Please note that return requests made through our website will not be processed.

 

### Return Procedure

 

Upon approval of return requests, customers must send the items back to our company address within 7 working days. Returns beyond this specified timeframe will not be accepted.

 

### Return Address

 

Label SAYA

8-2-268/N/7, Arora Colony, Banjarahills Hills, Hyderabad, Telangana 500034

 

### Return Conditions

 

Returned products must be in a resalable condition, retaining their original folds and packaging. They should be unused, undamaged, and have all price and product tags intact. Returns failing to meet these conditions will not be processed.

 

### Providing Details

 

Customers are required to provide comprehensive details regarding any defects or complaints about the product via email. Our Quality Control team will inspect returned products based on these provided details.

 

### Proof of Purchase

 

When initiating a return or exchange, customers must include proof of purchase such as a shipping invoice or gift receipt in the package.

 

### Contact Information

 

For any inquiries or to raise requests, customers can contact our customer care department at +91-8096282829 or email us at hello@labelsaya.com.

 

### Product Inspection

 

All products requested for exchange or return will undergo a thorough inspection by our Quality Check team before further processing.

 

### Refund and Exchange

 

Upon receiving the returned product, we will determine whether to issue a credit note/voucher or provide an exchange, at our discretion.

 

### Cancellation Policy

 

Orders cannot be cancelled once they are processed or approved by our team.

 

### Refund Procedure

 

We reserve the right to determine the form of refund, whether a credit note or an exchange. Refunds will be processed within 7 working days from the receipt of the returned product.

 

### Dispute Resolution

 

For any disputes, concerns, or queries regarding returns, cancellations, refunds, or exchanges, customers can email us at hello@labelsaya.com.

 

### Assistance

 

For any queries or concerns regarding this policy, customers can email or call us, and we will be happy to assist.